Frequently asked questions

Have a question about TradeSpace that you don't see here? Send us a message.

Do I have to sign a long-term contract?

We are flexible and offer month-to-month billing which makes it easy for your business to scale and grow. You are not required to sign a long term contract to become a member.

Are utilities included in the price?

Utilities such as electricity, gas, water, and wifi are taken care of! You will not need to pay any additional utility fees.

What are the hours I will have access to my space?

Members have 24/7 access to their space. Office hours are Monday through Friday from 8am–5pm.

Do I have to be on site when my shipment arrives?

No. We serve as an ally to your business so we can take care of any incoming or outgoing shipments you might have. Our warehouse team is forklift certified and can assist with larger/heavier skids. We can also sign for packages if you wish.

Can I drive the forklift to load/unload my shipments?

For the safety of our members and the space, only certified TradeSpace employees are allowed to operate the forklift. The forklift is available to book and we can assist with loading and unloading.

Can I put a space on hold until I am ready?

Unfortunately we cannot promise space.

What if I need more or less space?

The flexibility of month to month billing allows you to scale up or scale down accordingly. Let our sales team know and they will be able to accommodate any changes needed to your space. 

Can I still become a member if my business is not in the construction or ecommerce category?

Yes of course! We make workspaces accessible for businesses of all types and sizes. Whether you’re in need of a spot to park your truck, space for your clothing boutique, or a private office, there is a place for you.

I have a bigger team, is there an additional cost per head?

Yes. Details such as this can be discussed during your initial tour. We want to customize your TradeSpace experience and ensure you are getting the most out of your membership.

Where is your warehouse located?

Our warehouse is conveniently located at 4030 8 St SE in the Highfield area of Calgary.

Is my business the right fit for TradeSpace order fulfillment?

TradeSpace specializes in order fulfillment for small businesses. We serve as an ally to your business. If you have any questions about your products and how we can help you please contact us!

How do I pay?

We accept Visa, Mastercard, and Amex. We also accept electronic fund transfers and cheques.

Do you offer long-term storage solutions for businesses?

Yes, we do! Our co-warehouse is home to over 50 businesses and we would be happy to help your business find a permanent solution.

Do you require minimum shipping volumes?

No, we do not. Our goal is to help you save time and money whether you’re shipping low or high volumes of goods.

What type of items do you ship?

We work with many industries and can ship almost any item! As long as they are not on our restricted list. Click here to see restrictions.

Do I have to be a member to book an event at TradeSpace?

No. We are able to accommodate external events in addition to events for members. Fill out the booking form and someone from our team will be in touch with you to discuss your options. 

What type of event can I have at TradeSpace?

Almost anything! Brand launches, showcases, fundraisers, or photo shoots we’ve done a little bit of everything. Let us know how we can bring your vision to life.

Do I need to bring my own sound system?

If you want to bring a sound system, you are welcome to. We have a SONOS sound system throughout the professional and garden space that you could play music through.

Do you arrange catering?

We do not, but we can put you in touch with caterers who worked events in the past.

Learn more about TradeSpace.